Terms & Conditions — All Policies on Accounts & Gaming at xwin

1 Introduction & General Information

Xwin (bundles under the domain xwin.lv) is an international online gaming and betting platform. It operates under a valid license and complies with international gaming regulations.

These terms and conditions ("Terms") apply to the xwin platform and all its services. "We" and "our" refer to the company operating xwin, while "you" and "member" refer to a registered user of the platform.

To use xwin's services, you must:

• You must be at least 18 years of age.
• Online gaming must be legal in your area of residence.
• Only one personal account may be maintained.
• Accurate and up-to-date personal information must be provided.

2 Account & Registration

To open an account on xwin, you must provide your correct name, date of birth, mobile number, and email address. Creating an account with false information is strictly prohibited, and any such account may be closed at any time.

Account Security

Keep your account login credentials strictly confidential. Never share your password with anyone. If you suspect unauthorized access to your account, contact the support team immediately.

• Only one account per person is permitted.
• Transferring, selling, or lending an account is prohibited.
• The member is solely responsible for all activity on their account.
• Xwin reserves the right to temporarily suspend an account if suspicious activity is detected.

Account Closure

You may close your account at any time by contacting support chat. Please withdraw your balance before closing your account.

3 Age Verification & KYC

Xwin strictly enforces an 18+ policy. At registration or at any time, xwin may request one of the following documents to verify your identity:

• National ID Card (NID)
• Passport
• Birth Registration Certificate
• Driving License

Large withdrawals may be held until KYC verification is complete. It is best to verify your identity right after registration.

4 Payments & Withdrawals

Deposits and withdrawals on xwin can be made via mobile banking, e-wallets, and bank transfers. All transactions are secured with SSL encryption.

Deposit Policy

• Minimum deposit: 200 BDT.
• Deposits are generally credited to your balance instantly.
• Deposits must be made using a payment method registered in your own name.
• Deposits made through third-party accounts are strictly prohibited.

Withdrawal Policy

• Minimum withdrawal: 500 BDT.
• Withdrawals are generally processed within 15 to 30 minutes.
• Withdrawals will only be processed to the same payment method used for the deposit.
• Large withdrawals may be held if KYC verification is not completed.

5 Bonuses & Promotions

Xwin offers a variety of bonuses and promotions. Each bonus has its own terms, which are stated alongside the offer. Some general rules regarding bonuses:

• Withdrawals cannot be processed until the wagering requirements for each bonus have been met.
• A member may claim each promotion only once.
• Bonus funds cannot be withdrawn directly — wagering requirements must be completed first.
• Claiming bonuses multiple times through multiple accounts, the same device, or the same IP address is prohibited.
• Xwin reserves the right to modify or cancel any promotion at any time.

VIP Cashback

Cashback from xwin's VIP program can be withdrawn directly. Cashback is credited to your balance automatically every Monday. For more details, VIP Page See.

6 Gaming Rules

All games in the xwin game lobby operate to international standards. Game outcomes are determined by a certified RNG (Random Number Generator), ensuring complete fairness.

• Each game has its own rules, which can be found in the game interface.
• If a technical error affects the outcome of a game, that round will be considered void.
• If a disconnection occurs, the game result is saved on the server.
• The dealer's decision in live games is final.
• If a software error causes an incorrect payout in any game, xwin reserves the right to correct it.

7 Security & Privacy

Xwin stores members' personal information and financial data with the highest level of security. Our full privacy policy Privacy Policy Available on the page.

• All data is protected with SSL 256-bit encryption.
• Member data is never sold to third parties.
• User data may be disclosed to authorities only when required by law.
• It is strongly recommended that you keep two-factor authentication (2FA) enabled at all times.

8 Prohibited Activities

The following activities are strictly prohibited on xwin and will result in permanent account closure:

• Operating multiple accounts.
• Using strategies with the intent to abuse bonuses.
• Conducting transactions through money laundering or illicit funds.
• Attempting to hack or manipulate the platform's software.
• Using automated bots or software to play.
• Making payments using a third-party account.
• Harassing or defrauding other members.
• Registering with a false identity.

9 Account Suspension & Closure

Xwin may temporarily or permanently close an account under the following circumstances:

• If evidence of a terms violation is found.
• If false information is found during KYC verification.
• If a bonus abuse pattern is detected.
• If an account has been inactive for an extended period (12 months or more).
• By order of a court or regulatory authority.

If a balance remains after account closure and no rules have been violated, those funds will be returned.

10 Responsible Gaming

Xwin places the highest importance on responsible gaming. Gaming is for entertainment — not a solution to financial problems. Our platform offers the following features:

• Set daily, weekly, or monthly deposit limits.
• Self-exclusion for a specified period.
• Reality check — prompt to confirm continued play after a set period.
• Guidance and assistance from our support team.

For more details, visit our Responsible Gaming Page See.

11 Dispute Resolution

If you have a dispute or complaint, contact xwin's support team directly in the first instance. Most issues can be resolved quickly through live chat.

If your issue remains unresolved with the support team, please follow the process below:

1. Submit a formal complaint by email ([email protected]).
2. Xwin will respond to a submitted complaint within 7 business days.
3. A resolution will be sought through direct discussion between both parties.
4. If a resolution cannot be reached through discussion, the matter will be referred to an independent third-party arbitration.

12 Rule Changes & Enforcement

Xwin reserves the right to modify these terms and conditions at any time. When changes are made:

• Members will be notified by email before any significant changes are made.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.

These terms will be interpreted in accordance with international gaming laws and applicable regulations. If any term is found to be invalid or unenforceable, the remaining terms will continue to apply.

For any questions regarding these terms and conditions, please contact our support team or FAQ Page See.